General Terms and Conditions
Consultation and placing orders
Please contact us by fax or e-mail, if you would like to enquire after certain products.
Fax: +49(0)4152/925 250
Or address yourself to our staff members in one of our overseas branches in Great Britain or the United States.
Sales order confirmation
Every order is confirmed in writing, by fax or e-mail.
As a matter of course, we promise to comprehensively protect your personal data following the legal regulations set forth in the German data protection legislation. In addition, we guarantee that as a Garpa customer your address data will not be passed on to third parties.
Payment has to be done in advance. The basis for the prepayment will be our sales order confirmation. After delivery an invoice will be sent to you by mail. Place of fulfilment and jurisdiction is Luebeck, Germany.
We offer a special five-year warranty on all furniture. This warranty covers all flaws which, with normal usage, can be attributed to material or manufacturing flaws. We provide a ten-year warranty on the structural durability of our non-folding furniture for personal use. All other items have a warranty of two years.
Delivery is made either to the billing address or a different delivery address specified by you, as you request. For the exact delivery time and procedure please enquire by fax or e-mail.
Checking the contents of the delivery
Please check the delivery immediately upon receipt, and inform us without delay, either by phone or in writing, of any suspected delivery damages or manufacturing flaws. We will come up with a satisfactory solution as quickly as possible.
Unlimited right to return
Within one month after delivery you have an unlimited right to return delivered items. We are sure you understand that specially and individually manufactured items are exempt from this policy.
All elements of the Garpa website - visual and audio, including relevant technologies - are protected by copyright. They are the exclusive property of Garpa. Any hypertext linking to the Garpa site through the use of framing or in-line linking technology is expressly prohibited. In any case, linking, even if it were tacitly accepted, must be discontinued upon simple request by Garpa.
Garpa cannot be held responsible for any loss or damage resulting from using the Internet, specifically from an interruption of the connection, a computer virus, outside interference or, generally speaking, in cases of force majeure as confirmed in court of law.